OMEGA ON-LINE STORE

Omega.co.uk, world leader in process measurement and control, has now made available a convenient and secure way to order our products on-line. We initially are displaying a select group of products in the On-Line Store and will continually add product to the store so you can eventually review and purchase any OMEGA product on-line.

Of course, even if the product you want to buy is not displayed in the On-Line Store, you can still purchase it on-line by using our Order By Part Number Feature. As long as you know the part number you can order it!

And don't forget any product in our Handbooks or in omega.co.uk can also be ordered by calling +44(0)161-777-6611, FREE 0800-488-488 (UK ONLY) or E-mail esales@omega.co.uk. Our sales, engineering, and customer service staff will be happy to help you with all your needs. See also Service & Support for additional information.

Shop On-Line Now!

HOW TO BUY FROM US

The Basics

1) Feel free to browse our on-line store. Initially no login is required to shop for items and add to your shopping basket.

2) Once you are ready to checkout we will ask you to set-up a unique login and password on our secure server if you haven’t visited us before. Otherwise login to continue and complete the transaction.

3) Various options are available to you when purchasing from the OMEGA On-Line Store, see below.

4) Once your order has been entered you will receive an immediate acknowledgement that your order has been placed as well as a follow up email confirmation of your order with a unique order confirmation number.

Ordering Options

• Credit Card

We are pleased to accept most major credit cards, including MasterCard, VISA, and American Express. We currently do not accept debit cards. We will only charge your card once the order has been shipped.

By using your credit card online we will be able to speed order processing and confirmation of your order. Since security is of the utmost importance when ordering online, we ask that you review A Word about Security for information on OMEGA’S Store using the latest technology to ensure your transaction is fully secured.

A sales representative can also contact you by phone for your credit card information or if you prefer you can print out your order and fax it to us. See Service & Support for contact information.

• Purchase Order

This option is available to existing Omega Engineering customers with an established Customer Number and line of credit. To pay by purchase order select "Pay by Customer Account" option when you are checking out. Then fill in the Purchase Order and OMEGA Customer Number information. If you desire to open an account with OMEGA leave the OMEGA Customer Number field blank, and fill in the Purchase Order field. Sales will reply by email or telephone to fully confirm your order has been processed. Orders placed on account are subject to credit approval and verification.

Shop On-Line Now!

A WORD ABOUT SECURITY [Top]

We want to provide you with a secure online experience. On-line privacy and security is of the greatest importance at OMEGA. We therefore utilise a high level of security provided by Verisign, the leading authority in data encryption. Submitting your order to OMEGA’s On-Line Store is only allowed in a secure-mode enabling Secure Sockets Layer (SSL) technology. This ensures that your private & critical information such as your credit card number, your name, company name, addresses, and telephone numbers are encrypted. In addition, our registration with a site identification authority enables positive identification and verification that you have reached OMEGA on-line.

If for any reason you are still concerned about the security of your credit card information, or are uncomfortable ordering on-line please feel free to contact us via telephone, fax or email to complete your order. See Service & Support for additional information.

Although OMEGA on-line is here to offer you another convenient way to order from omega.co.uk we want you to be assured that our sales, engineering, and customer service staff are here to serve you via the best way possible for you, by telephone, fax, email, or electronically.

Privacy Statement

Omega Engineering Limited. Privacy Policy

Thank you for visiting www.omega.co.uk on-line store. You may be assured that the personal information you provide to OMEGA over the internet is treated with utmost care to ensure safety, security and confidentiality.

Disclosure: OMEGA does not sell, trade, rent, or otherwise provide customer identifiable information to third parties (except as required by subpoena, search warrant or other legal process). It may, however, provide this information to its affiliated companies in an effort to serve you better.

Security: OMEGA has implemented technology, security features and strict policy guidelines to safeguard the privacy of customer information from unauthorised access or improper use. We continue to enhance our security procedures as new technology becomes available.

Questions or concerns about your on-line privacy may be e-mailed to OMEGA at: info@omega.co.uk

Shop On-Line Now!

SHIPPING & DELIVERY [Top]

Items that are available and in stock will be so indicated during the checkout process. If a product is not in stock when you place your order we will provide you our best estimate of when the product will be available. The availability information shown on our web site and provided by our sales staff is the most up-to-date information we have but this information does not represent a guarantee or promise of availability. Once your order has been processed, you will receive an e-mail confirmation with your OMEGA-online Order Confirmation Number. With this number, you can contact our Sales Department on +44(0)161-777-6611 or FREEPHONE 0800-488-488 (UK ONLY) to check order status for actual delivery times.

Shipping Method

We offer UPS - Standard Shipping 2 Business Days, UPS - Next Business Day for OMEGA’s On-line Store shipments. Cost for shipping will be shown when checking out. If you are ordering items that are not in stock please be sure to indicate if you would like available items to ship to you (partial shipment) or if you would prefer us to ship the order complete. If it is absolutely necessary to ship by a carrier different than UPS please contact our Sales Department on +44(0)161-777-6611 or FREEPHONE 0800-488-488 (UK ONLY).

Shipping Charges - UNITED KINGDOM ONLY

All Shipping Charges are flat-rated as follows:

UPS - Standard Shipping 2 Business Days, £7.50
UPS - Next Business Day, £15.00

Shop On-Line Now!

ON-LINE STORE FAQ’s [Top]

What is the difference between the OMEGA on-line store and omega.co.uk?
Omega.co.uk, world leader in process measurement and control, has now made available a convenient and secure way to order our products on-line. We initially are displaying a select group of products in the On-Line Store and will continually add product to the store so you can eventually review and purchase any OMEGA product on-line.

Of course, even if the product you want to buy is not displayed in the On-Line Store, you can still purchase it on-line by using our Order By Part Number feature. As long as you know the part number you can order it!

The same great sales, service, and technical support that stands behind every OMEGA product is now available for your online purchases. If a product you are interested in purchasing is not available on OMEGA on-line simply locate the product in the omega.co.uk site or in our Handbooks then contact us via telephone, fax, or email and our sales, engineering, and customer service staff will be happy to help you with selection and purchase of these items.
Sales Department:
Tel: +44(0)161-777-6611
Fax: +44(0)161-777-6622
Freephone: 0800-488-488 (UK ONLY)
E-mail: esales@omega.co.uk
Staffed hours: 8:30am to 5:00pm GMT.

Is your ordering process secure?
We have taken every measure utilising the latest encryption technology to secure your transaction. Please review A Word on Security for further information.

Web browser compatibility?
OMEGA's On-Line Store offers compatibility with most versions of the most popular browsers; Internet Explorer 2X, 3X, 4X, 5X, and Netscape Navigator 2X 3X 4X. This will enable you to continue with a secure transaction regardless of which version browser you are using.

If I don't want to purchase online what do I do?
OMEGA on-line is part of the OMEGA Team. By calling our Sales Department:
Tel: +44(0)161-777-6611
Fax: +44(0)161-777-6622
Freephone: 0800-488-488 (UK ONLY)
E-mail: esales@omega.co.uk
Staffed hours: 8:30 am to 5:00 pm GMT.
You will be connected to the same organisation that you have grown accustomed to ordering from.

Can I use a purchase order to place my order?
If you are a purchasing agent or buyer, and have valid OMEGA Customer Number with an approved line of credit you can use a purchase order during the checkout process.

What methods of payment do you accept?
OMEGA on-line store accepts credit card and purchase order. Please see the How to Buy from Us section for ordering options.

How much will I be charged for shipping?
Shipping costs for your order are shown clearly when you are ready to check out. Please see Shipping & Delivery for additional details.

When will I receive the products I ordered?
Your shopping basket will indicate whether the items you selected are in stock or whether there is a lead-time associated with them. We do our very best to quote accurate availability information at the time of ordering. For more information, see Shipping & Delivery.

How can I find out the status of my order?
First you will receive an order acknowledgement. Shortly after this you will receive an e-mail order confirmation which will include your OMEGA order confirmation number. You can then use this Order Number to check order status with our Sales Department:
Tel: +44(0)161-777-6611
Fax: +44(0)161-777-6622
Freephone: 0800-488-488 (UK ONLY)
E-mail: esales@omega.co.uk
Staffed hours: 8:30am to 5:00pm GMT.
We hope to have on-line order status capability enabled in the near future.

How do I get support and information about OMEGA products I am interested in?
OMEGA offers full pre and post sale engineering product support via our Freephone numbers, via email, or fax. Customer Service and Sales are also readily available to meet your needs. Learn about other ways to contact us.

What is your return policy?
You will be required to contact our Customer Service Department:
Tel: +44(0)161-777-2225
Fax: +44(0)161-777-6622
Freephone: 0800-488-488 (UK ONLY)
E-mail: cservice@omega.co.uk
Staffed hours: 8:30am to 5:00pm GMT.
to obtain a Return Authorisation Number. A restocking fee may be applied to the return.

How do I search for a product in the On-Line Store?
You will have the choice of searching the entire omega.co.uk Site (100,000+ Products) or searching the OMEGA On-Line Store only. We will strive to continually add to the number of products available to purchase at our On-Line Store but if the product you find is not available for on-line purchase simply telephone, fax, or email us to place your order. See Service and Support for additional information.

Can I buy an Extended Warranty for a Product?
Yes. Even though many OMEGA products feature a standard warranty beyond industry standards we also offer an (OCW -OMEGACARE®) extended warranty service. On many products you can select 1 to 3 years extended service; OCW-1, OCW-2, or OCW-3 for a maximum of 5 years total service.
In the event you require any repairs, with OMEGA's Loaner Program we may be able to send you a loaner at no cost, while yours is being serviced. It's our way of saying, "Thank you for choosing OMEGA". OMEGA stands behind its products 100% because OMEGA products stand up to your expectations.

E-Quote, what's it all about?

• Benefits of an E-Quote
   • Prices quoted are valid for 30 days
   • All orders can be placed via the web, phone, fax or E-mail using your E-Quote number
   • All items are contained in 1 easily retrievable quote
   • E-Quotes allow you to E-mail a copy onto a buyer for easy ordering
   • Don't forget to reference your E-Quote number when placing your order

• Description
OMEGA's E-Quote on-line quotation service provides a means for customers to create price quotations on-line. This easy to use feature will issue and E-mail a quotation with up-to-date pricing and delivery on all products. To get to the E-Quote feature simply click on E-Quote link located on the left menu bar.
Click here for direct access to the E-Quote page.

• Place an E-Quote into an Order
A unique five-digit reference number will be issued when you create an E-Quote online quotation. Remember to use your E-Quote reference number to assure that your order is processed accurately and expediently. You may convert your E-Quote into an order via the internet, phone or fax.

Shop On-Line Now!

SERVICE & SUPPORT [Top]

Who can help me with....? (See also On-line Store FAQ'S)

On-Line Store Ordering Problems?
We have a help desk for problems relating to Ordering On-Line. Contact our Information Systems Department:
Tel: +44(0)161-777-2234
Fax: +44(0)161-777-2243
Freephone: 0800-488-488 (UK ONLY)
Email: webservices@omega.co.uk
Staffed hours: 8:30 am to 5:00 pm GMT.
for Internet related issues. We also will be happy to hear your suggestions and comments.

Placing an order by telephone or fax:
For orders not placed on-line, OMEGA has a Sales Department dedicated to taking customer orders courteously and efficiently. They also can handle Requests for Quotation (RFQ). If your order involves return or an exchange of material please contact Customer Service.

Sales:
Order related issues: changes to order, order status & expediting, shipping information, order problems & discrepancy, cancellation request:
Tel: +44(0)161-777-6611
Fax: +44(0)161-777-6622
Freephone: 0800-488-488
E-mail: esales@omega.co.uk
Staffed hours: 8:30 am to 5:00 pm GMT.

Customer Service:
Order related issues: invoice information, etc. Return of product for service (repair & calibration), exchange, or credit. Information requests, (manuals, material safety data sheets, spec sheets, and handbook requests).
Tel: +44(0)161-777-2225
Fax: +44(0)161-777-6622
Freephone: 0800-488-488
E-mail: cservice@omega.co.uk
Staffed hours: 8:30 am to 5:00 pm GMT.

FREE OMEGA handbooks can be ordered directly from the OMEGA Literature Dept. or by telephone at +44(0)161-777-6611.

We are here to serve you! Suggestions? Problems? Special needs or requirements? Contact Customer Service! On-Line ordering problems? email: webservices@omega.co.uk

Engineering / Technical Support:
OMEGA has technical Engineering Support for both pre and post-sales product usage questions. They are available to help you with any in-depth application needs regarding OMEGA products you are considering purchasing. After purchase they can also help you with questions regarding installation and use of our products.
Tel: +44(0)161-777-2232
Fax: +44(0)161-777-2243
Freephone: 0800-488-488
E-mail: esales@omega.co.uk

Shop On-Line Now!

WARRANTY/DISCLAIMER [Top]

Omega.co.uk & Omega Engineering Limited. is pleased to offer suggestions on the use of its various products. However, OMEGA neither assumes responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its products in accordance with information provided by OMEGA, either verbal or written. OMEGA warrants only that the parts manufactured by it will be as specified and free of defects. OMEGA MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability of OMEGA with respect to any order, whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceeed the purchase price of the component upon which the liability is based. In no event shall OMEGA be liable for any damages or losses, whether direct, indirect, incidental, special or consequential. This warranty cannot be transferred or assigned to third parties. It is limited to the purchaser only.

Conditions: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a "Basic Component" under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications or used on humans. Should any Product(s) be used in or with any nuclear installation or activity, medical application, used on humans, or misused in any way. OMEGA assumes no responsibility as set forth in our basic WARRANTY/DISCLAIMER language above, and, additionally, purchaser will indemnify OMEGA and hold OMEGA harmless from any liability or damage whatsoever arising out of the use of the Product(s) in such a manner.

The information contained on this site is believed to be correct, but OMEGA ENGINEERING LIMITED. accepts no liability for any errors it contains and reserves the right to alter specifications without notice.

Shop On-Line Now!
 

COPYRIGHT INFORMATION [Top]

This publication is provided:

AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

OMEGA assumes no responsibility for errors or omissions in this publication or other documents which are referenced by or linked to this publication. In no event shall OMEGA be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever, including but not limited to, those resulting from loss of use, data, or profits, and on any theory of liability, arising out of or in connection with the use or reliance on this information.

This publication may include technical inaccuracies as well as typographical errors. Changes are periodically made to the information contained herein and will be incorporated in new editions of this publication. OMEGA reserves the right to make improvements and/or changes in the publication as well as in the products and/or the programs described in the publication at any time without notice.

OMEGA's publication of documents and participation in discussion groups on the World Wide Web is not a solicitation for information, comments, suggestions, engineering concepts, ideas, designs, processes, specifications, etc., and OMEGA is under no obligation to pay for such information. Anyone who submits information, comments, suggestions, engineering concepts, ideas, designs, processes, specifications, etc. over the world Wide Web warrants that the owner of such information has expressly authorised the transmission of such information and grants OMEGA a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such work, including but not limited to developing, manufacturing, and marketing products incorporating such information.