Service & Support

Who can help me with....? (See also On-line Store FAQ's)

On-Line Store Ordering Problems?
We have a help desk for problems relating to Ordering On-Line. Call Toll-Free: 877-OMEGA-COM (877)-663-4226 for Internet related issues. We also will be happy to hear your suggestions and comments. You can email:

Placing an order by telephone or fax:
For orders not placed on-line, OMEGA has a Sales Department dedicated to taking customer orders courteously and efficiently. They also can handle Requests for Quotation (RFQ). If your order involves return or an exchange of material, please contact Customer Service.

Tel: 800-826-6342; Fax: 203-359-7700; E-mail: Staffed hours: 8:00am to 7pm EST

International Sales:
Tel: 203-359-1660 Fax: 203-359-7807 E-mail: Staffed hours: 8:30am to 5:00pm EST

Customer Service:
Order related issues: changes to order, order status & expediting, shipping information, order problems & discrepancy, Cancellation request, invoice information, etc. Return of product for service (repair & calibration), exchange, or credit. Information requests, (manuals, material safety data sheets, spec sheets, and handbook requests). FREE OMEGA handbooks can be ordered directly from the OMEGA Literature Dept. or by telephone at (800)-622-2378 ext. 7874.

We are here to serve you! Suggestions? Problems? Special needs or requirements? Contact Customer Service! On-Line ordering problems? email:

Contact Information Telephone and email:
Please use this link to go to OMEGA's Contact Us Page

Engineering/Technical Support:

OMEGA has technical Engineering Support for both pre and post-sales product usage questions. They are available to help you with any in-depth application needs regarding OMEGA products you are considering purchasing. After purchase they can also help you with questions regarding installation and use of our products. There are separate Engineering Applications Groups for all OMEGA Products. All Groups can be contacted by telephone or email:

1-800-TC-OMEGA (1-800-826-6342)
Staffed Hours:
8:00 am to 7:00 PM EST

E-mail addresses for product technical support:



FLOW, LEVEL Products -

pH and CONDUCTIVITY Products -



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