FREE PHONE 0800 488 488 | INTERNATIONAL +44(0) 161 777 6611

Terms and Conditions

PLACING AN ORDER

You can place an order by telephone, fax, email or online 24 hours a day.

Sales, Technical Support & Customer Services
FREEPHONE 0800 488 488 (United Kingdom Only)
Tel. +44(0) 161 777 6611
Fax. +44(0) 161 777 6622
Email. esales@omega.co.uk

Staffed hours:
9:00am to 6:00pm
Monday to Friday

CONFIRMATION

When placing an order by telephone, please inform the Sales Representative that confirmation will follow. To avoid duplication, please mark your paperwork 'Confirmation Only, Do Not Duplicate' and include the name of the OMEGA Sales Representative and the Quotation Number if applicable.

WRITTEN ORDERS

Written orders are welcomed. If you are familiar with OMEGA's products and corresponding part numbers, and do not need to consult with a Sales/Applications Engineer, please mail, fax or email written orders to:

Omega Engineering Limited
One Omega Drive,
River Bend Technology Centre
Northbank
Irlam
Manchester
M44 5BD
United Kingdom

For fast, efficient processing of your order, please include:

   Purchase Order number
   Billing and Shipping Addresses
   Part number, quantity and description of items ordered
   Name and telephone number of requisitioner

OEM ACCOUNTS

Discounts for Original Equipment Manufacturers (OEM) are available to all qualified manufacturers. Please contact an OMEGA Sales Representative to discuss eligibility.

TERMS AND CONDITIONS

OMEGA is pleased to open a credit account of net 30 days to all customers, subject to a satisfactory credit application. OMEGA welcomes new accounts and will process orders on a prepaid or credit card basis whilst a credit account is being established. New accounts are set up with a minimum amount of paperwork.

ORDER PROGRESS

For delivery status, please contact an OMEGA Customer Service Representative.

MINIMUM BILLING

None.

EXPORT COMPLIANCE

Regardless of any disclosure made by Buyer to Supplier of the ultimate destination of Products, Buyer shall not export either directly or indirectly any Product or any system incorporating said product either in contravention of any law, statute or regulation or without first obtaining all required licenses and permits from all relevant government agencies or departments of the Buyer's country and the United States, including the United States Departments of Commerce and Treasury.

 

PRICES

The prices of goods sold are those in effect at the time of sale. Furthermore, the prices listed are those in effect at the time of publication and are subject to change without notice. Whilst this is unlikely, please contact an OMEGA Sales Representative for the latest prices. We will be pleased to provide Quotations either by post, telephone, email or fax.

Value Added Tax
VAT will be charged at the prevailing rate, unless VAT exemption applies. Our VAT Registration Number is: GB 620 0439 89

Quantity Discounts
Many items have quantity discount schedules. For larger quantities and for products which do not have discounts listed, please consult an OMEGA Sales Representative. Such discounts will apply only to orders involving a single shipment or multiple shipments against a firm delivery schedule.

Credit Cards
OMEGA is pleased to honour major credit/debit cards for your ordering convenience, including: Visa, Visa Debit, Visa Electron, MasterCard, Maestro and Solo.

Invoicing
OMEGA will accept orders in Euros.

SHIPPING

We offer a variety of shipping methods, for further details please see our shipping & tax information.

RETURN/REPAIR ENQUIRIES

All repair enquiries (warranty and non warranty) should be directed to an OMEGA Customer Service Representative. Before returning any item, please contact the Representative to obtain an Authorised Return (AR) number and shipping address. The designated AR number should then be marked on the outside of the return package. To avoid processing delays, please be sure to include:

   Purchase Order number and invoice number
   Your name, address and telephone number
   Model and serial number
   Repair instructions
   Detailed description of any fault

Goods returned following evaluation (sale or return) or wrongly ordered must also be returned in accordance with the above procedure. The product and its original packaging must be undamaged and must include all manuals and accessories. Unless this procedure is followed, full credit will not be given. We reserve the right to levy a restocking charge to cover inspection, test and handling, plus the cost of any repairs or reconfiguration. In respect of goods that have been manufactured, customised or configured to customers' specific requirements, or those that have been bought in specially, credits will be issued entirely at OMEGA's discretion.

DESIGN AND SPECIFICATIONS

OMEGA reserves the right to make changes in the design and specifications of any product as engineering advances or necessity requires. OMEGA's policy is to make running changes, not model changes, whenever an improvement is possible. This affords our customers the latest in technology and engineering.

RETENTION OF TITLE

All goods sold by OMEGA remain the property of OMEGA until payment is made in full.

Warranty/Disclaimer

OMEGA Engineering Ltd is pleased to offer suggestions on the use of its various products. However, OMEGA neither assumes responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its products in accordance with information provided by OMEGA, either verbal or written. OMEGA warrants only that the parts manufactured by it will be as specified and free of defects. OMEGA MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED, LIMITATION OF LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability of OMEGA with respect to any order, whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the component upon which liability is based. In no event shall OMEGA be liable for any damages or losses, whether direct, indirect, incidental, special or consequential. This warranty cannot be transferred or assigned to third parties. It is limited to the purchaser only.

CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a "Basic Component" under 10 CRF 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications or used on humans. Should any Product(s) be used in or with any nuclear installation or activity, medical application, used on humans, or misused in any way, OMEGA assumes no responsibility as set forth in our basic WARRANTY/DISCLAIMER language above, and, additionally, purchaser will indemnify OMEGA and hold OMEGA harmless from any liability or damage whatsoever arising out of the use of the Product(s) in such a manner.

The information contained in this publication is believed to be correct, but OMEGA accepts no liability for any errors it contains and reserves the right to alter specifications without notice. The information contained in this document is believed to be correct, but OMEGA Engineering, Inc. accepts no liability for any errors it contains and reserves the right to alter specifications without notice.

QUALITY ASSURANCE

OMEGA's success lies in its commitment to quality, exceptional customer service and highly experienced technical support. To this end, OMEGA Engineering Ltd has attained the internationally recognised quality standard BS EN ISO 9001:2000 for our European headquarters in Manchester. The approval covers - The sales, service and distribution of Process Measurement Control and Data Acquisition equipment and associated sensors and the production and assembly of Thermocouples, Resistance Thermometers and Thermistor Probes. In addition, a new purpose built, temperature controlled, accredited calibration and repair laboratory has been established in Manchester to ensure high quality after sales service for our customers. Together with OMEGA's unparalleled technical support for all products, we offer service second to none.

INTELLECTUAL PROPERTY RIGHTS

The following notices are hereby drawn to the attention of manufacturers, sellers and users of the equipment and products offered for sale in this publication. OMEGA reserves the right to assert all available remedies, both equitable and legal, to protect its interest under the law.

 

PATENTS

It is OMEGA's policy to give notice to third parties that OMEGA Engineering Inc. and NEWPORT Electronics Inc. are owners of patents and that their products are covered by patents, or patents pending, throughout the world. The products contained within this publication may be protected by one or more national patents, design patents and/or industrial design registrations, or may be the subject of pending patent applications. Warranty/Disclaimer

TRADE DRESS

The distinctive appearance of this and other publications and various products of OMEGA Engineering Inc. has been specifically developed, created and utilised for the purposes of uniquely identifying the publications and products of OMEGA Engineering Inc. including graphics, product identifying pings, paging/section highlights and layout style.

TRADE NAMES

The trade names incorporated in this publication uniquely identify, variously, OMEGA Engineering Inc. its subsidiaries, affiliates and licensees. They may not be used by others without authorisation.




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